Return Window
14 calendar days from the date you receive your order. Returns requested after 14 days will only be accepted in exceptional circumstances at our discretion.
Returns & Refund Policy
We want every Klyvras purchase to be perfect for your garden. If for any reason it isn't, you can return it within 14 days of delivery — and we've made the process as simple as possible, including a free prepaid return label in every package.
This is the actual, single returns policy Klyvras applies to every order — with no hidden exceptions or fine print. Anything not stated here is not enforced.
This policy sits alongside your statutory rights as a UK consumer under the Consumer Rights Act 2015.
Last updated: 11 July 202614-Day Free Returns
How the return process works
Request Return
Email support with your order number and reason.
Receive Instructions
We reply within 24 hours with authorisation.
Pack Item
Repack securely in the original packaging.
Send Return
Use the free prepaid label or drop in person.
Inspection
We inspect within 1–3 business days of receipt.
Refund
Issued to your original payment method.
Item Condition
Items must be unused, unassembled, in original packaging, with all components, parts and instructions included. Items that have been assembled, modified, or show signs of use cannot be returned.
Free Return Label
A prepaid return label is included inside every Klyvras package. Return postage is FREE for all eligible returns — you do not need to pay anything.
In-Person Returns
Bring eligible items directly to Unit 2 Southgate, Morecambe, LA3 3PB — Monday to Friday, 9:00 AM – 6:00 PM GMT. No prior authorisation or appointment needed. Free.
Mail Return Process
- Email support@klyvras.shop with your order number and reason for return.
- We reply within 24 hours with return authorisation.
- Pack securely in original packaging and attach the prepaid label.
- Drop at the courier collection point shown on the label.
- We confirm receipt and begin inspection.
Refund Method
Always issued to the original payment method used at checkout. Card refunds return to the same card via Stripe. Refunds are processed within 14 days of us receiving and inspecting the returned item.
Refund Timeline
- Return received and inspected: 1–3 business days
- Refund approved and confirmation email sent: within 24 hours of inspection
- Refund processed: within 14 days of inspection
- Funds on your statement: subject to your bank (typically 3–5 further business days)
Wrong Item
Report within 48 hours of delivery. Email support@klyvras.shop with order number and a photo of the item received. We arrange free collection and dispatch the correct item, or issue a full refund.
Damaged Item
Report within 48 hours of delivery with photos. We send a free replacement or issue a full refund. You do NOT need to return the defective item at your own expense.
Lost Parcel
If the courier confirms the parcel is lost (10+ business days since dispatch), we send a replacement or issue a full refund — your choice.
Exchanges
Accepted within 14 days of delivery. Item must be unused and in original packaging. By mail (prepaid label) or in person at Morecambe. If the replacement item is unavailable, a full refund is issued.
Non-returnable Items
- Assembled, modified or visibly used items
- Custom or personalised items
- Gift cards
- Items returned after 14 days without prior approval
Consumer Rights
The Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 apply to all purchases from klyvras.shop and are not limited by this policy. If goods are faulty, misdescribed or unfit for purpose, you are entitled to a repair, replacement or refund under statute.
Need help with a return?
If you need assistance with your return or refund, please contact our customer support using the verified contact information already available on the website.
14-Day Returns
Free Return Label
Secure Refund Process
UK Consumer Rights