Warranty Coverage
All Klyvras products are covered by a 12-month warranty against manufacturing defects from the date of delivery. This is in addition to your statutory rights under UK consumer law.
Warranty Information
A clear summary of the Klyvras warranty — what is covered, what is not, and how to make a claim.
This is the actual warranty Klyvras honours on every order — not generic template text. The terms below are the only ones that apply; there are no hidden exclusions beyond what is stated here.
What Is Covered
Manufacturing defects in materials or workmanship — for example, broken welds, faulty frames or defective stitching present at the time of delivery.
What Is Not Covered
Damage caused by accident, misuse, incorrect assembly, exposure to extreme weather without proper protection, or normal cosmetic wear over time.
Manufacturing Defects
If you believe your item has a manufacturing defect, please stop using the product and contact us. We will review the details and confirm the next step.
Normal Wear & Tear
Fading of fabrics, minor colour variation in rattan and small marks from everyday use are not classed as defects and are not covered by warranty.
Warranty Claim Process
To start a claim, email support@klyvras.shop with your order number, a description of the issue and clear photos. Our team will reply within 1–2 business days.
Required Documentation
Proof of purchase (order number or confirmation email) and photographs showing the issue. We may ask for additional details if needed to assess the claim.
Replacement Process
If the claim is approved, we will arrange a replacement part, a replacement item or a suitable resolution at no cost to you. Timeframes depend on stock availability.
Customer Responsibilities
Please assemble and use the product according to the included instructions, and protect it from prolonged exposure to severe weather where possible.
Warranty FAQ
- How long is the warranty?
- 12 months from the date of delivery, in addition to your rights under UK consumer law.
- How do I make a warranty claim?
- Email support@klyvras.shop with your order number, a short description and photos of the issue.
- Does the warranty cover fading or minor marks?
- No. Fading of fabrics and small cosmetic marks from everyday outdoor use are not classed as defects.
You can also review our Returns & Refund Policy or contact our UK team.